FREQUENTLY ASKED QUESTIONS

what services do you offer

we offer a variety of different types of garment decorating such as screen printing, embroidery, DTF, DTG and sublimation

WHAT IS YOUR MINIMUM ORDER QUANTITY FOR SCREEN PRINTING

Our minimum order quantity is 12 pieces. But please keep in mind that the more shirts you order the cheaper it will cost per shirt. 

what is your minimum order quantity for embroidery

6 pieces

can i mix and match shirt colors and sizes with my order

Yes, you can mix and match different colors and sizes as long as the total number of items meets our minimum order requirement. There is an additional fee for artwork color changes, 

what file format do you need for my design?

for the best results we prefer vector files such as png, ai, eps or pdf. if you have a different format please contact us and we’ll help you

what types of items can you embroider

we can order on a variety of items including hats, shirts, jackets, polos, bags and more. 

what is your maximum embroidery size?

currently our max width is 11 inches wide for embroidery

can you match my logo's colors?

we use a wide range of thread colors and pantones for screen printing. we can match logo colors very closely but for best results please provide us with your pantone color. 

how do i place an order

you can place an order my sending us an inquiry by clicking the get a quote button and filling out the form

what is your turnaround time

standard turnaround is 21 days but there are cases where we could have your order completed within a few days. if you have a certain deadline please feel free to give us a call

do you offer samples

unfortunately, we do not order samples for printing orders

do you offer bulk discounts

yes, we offer discounts for larger orders. please contact us for specific pricing details based on your order volume

how will i receive my order

we ship all orders and most orders usually qualify for free shipping

do you offer refunds

no, unfortunately we do not offer refunds

what if i have a problem with my order

if there is an issue with your order, please contact us within 3 days of receiving it and we will work with you to resolve the problem

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